Enter the future

The major services for receiving online feedback or reviews do not check real customers. In practice, anyone can decide on your online reputation without having the right.

Feedbe, on the other hand, has been designed to limit use only to real customers, who are actually in your place or who have purchased from your business. To give your opinion on a service or product you must first try it. RIGHT!?

Let's be clear, today having a negative online reputation means losing customers and triggering terrible word of mouth in the worst cases. This happens because current systems are only user-oriented and do not think about companies.

In short, anyone can damage your image with strong words and a negative vote, even if they don't have the skills to do so or if the written opinion is false.

After a false or incorrect negative review you can defend your business in many ways. You can respond, you can explain and you can even demonstrate, but in the end a negative text will always be screenshotted and shared.

So here we come to the second point of why choosing Feedbe is a far-sighted choice.

By activating a service that does not offer the possibility of leaving public words but which moves the conversation between customers and companies to the private sphere, it removes any incentive for those who want to generate harmful content, effectively moving the conversation to the customer/company level .

This system, if powered by your own company, creates a community interested in giving you a constructive opinion and drives away people with harmful ulterior motives. In fact, this system protects your online image without depriving you of the opportunity to learn from your customers' opinions.

A typical dialogue with one of your customers could be: "Did you have a good time?" and the customer replies "Yes, thanks" and then at that point you ask "Excellent, if there is something you want change let me know".

Well, now imagine that conversation online, how does it happen? Spoiler, no way because now there is no service that allows it.

Indeed, now online reviews are something similar to this: Customer enters the store without saying hello and shouts "You suck, yesterday you gave me expired mozzarella and I felt sick", you to that point you try to say "But, actually yesterday we were closed....", but nothing, in the meantime the whole neighborhood has heard and now, by word of mouth, everyone knows that you sell expired mozzarella (even if you sell shoes it doesn't matter, online reviews work like this for now).

So, Feedbe surveys are the solution. Because if with a tap you ask the customer and with a swipe the customer responds without shouting, with surveys you can ask all the questions you want and the customer can answer you in points and let you know what he would like for next time.

Thanks to the previous points you will get an additional advantage, that is, feedbe of a quality never seen before.

Having quality feed doesn't just mean having numbers you can show in your next advertising campaign, but above all it means having data on which to base your next business strategies.

In practice, a controlled system where you know that the feeds come from real customers, where you know that the data is left voluntarily by customers who really want to help you is a system you can trust.

For a company, having quality information is very important. Even more important than having a lot of information but of poor quality.